Refund & Cancellation Policy

1. Overview & Evaluation Trial

At BrokerOS, we strive to provide complete transparency regarding our software pricing and subscription model. We offer a 14-day Free Evaluation Trial to allow real estate agency teams to fully test our lead ingestion, cold calling, and pipeline management features prior to making a financial commitment.

2. No Auto-Renewal & Manual Billing

BrokerOS operates on a Manual Renewal Model:

• Subscriptions do NOT auto-renew automatically.
• We do NOT store payment cards or initiate automated monthly debits without user interaction.
• Users manually initiate renewal payments at the start of each desired 30-day subscription cycle.

3. No Refunds Policy

Because users have full access to evaluate BrokerOS during the free trial period, all paid subscription fees are strictly NON-REFUNDABLE once processed:

• No partial or pro-rata refunds will be granted for mid-cycle cancellations or unused team seats.
• No refunds will be issued for failure to use the platform during an active subscription period.
• Once a manual payment is completed and workspace access is activated, the payment is final.

4. Subscription Cancellation Procedure

Because BrokerOS subscriptions do not automatically renew, cancelling your subscription is simple:

• To discontinue using BrokerOS, simply refrain from making a manual renewal payment prior to your next billing cycle.
• Upon subscription expiration, your workspace will enter a read-only state. You may export your workspace data or request permanent workspace deletion at any time.

5. Duplicate Payment Inquiries

In the unlikely event of a technical glitch resulting in a duplicate payment charge for a single renewal order, please notify our support team within 48 hours at support@brokeros.in with payment transaction receipts. Verified duplicate charges will be refunded to the original payment source within 7-10 business days.

Have Billing Questions?

For any questions regarding your invoice or billing details, please contact us at support@brokeros.in or visit our Contact Us page.